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 General
Information
Management Reports The ARGOS
Mutual Fund Voice Response System offers a wide range of
management reports, providing data on the shareholders' use of
the system. These reports are available on a daily basis via
access by terminal or PC communications. A sample of system
reports will be furnished upon request.
Statistics are gathered during the operation of the system, which
track line utilization and function utilization. These reports
have been designed for both network planning and internal cost
allocations for fund back billing purposes. There
are several types of statistical reports available with AUDIO/1.
However, additional reports can be implemented as required:
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An hourly report, giving for a single day, a
breakdown for each hour and for each telephone line, the
number of calls, average duration, and number of inquiries
by function.
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A daily report, giving for a single day, (or
range of days), a breakdown for each function performed, the
number of inquiries by function, total inquiries, including
the percent of total inquiries for the function of the total
for all.
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A daily report, giving for a single day, (or
range of days), a breakdown by shift, and hour within the
shift, of the call volumes, average duration, transfers to
customer service, and hang-ups.
AUDIO/1 Functions
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